Here at Hartmann & König, we see ourselves as partners to our customers. Therefore, our customer service begins long before the cable reel or slip ring system has been supplied. As a specialist for energy and data transfer systems, we provide our customers with comprehensive advice based on the appropriate cable reel specifications, drive units, cables and original spare parts as well as installation conditions and requirements. Thanks to our long-standing development expertise, our highly-qualified employees and cutting-edge technology we achieve a high vertical range of manufacture and flexibility.
To us, customer proximity is more than just another phrase. Even though the product has already left our headquarters, our service department is also the point of contact for customers relating to original spare parts, maintenance, installation and commissioning. We pull out all the stops and send our qualified technical customer service employees all over the world to prevent or minimise downtimes. Whenever you need support.
You can reach our Service-Hotline 7 days a week from 6 am to 10 pm. Even if our Service staff is away on a job, they will be immediately notified in case of an emergency. They will call you back as soon as possible!